No — you can check out as a guest. But creating an account lets you track orders and manage subscriptions easily.

Click "Forgot password?" on the login page and follow the instructions to reset it.

Log into your account and go to "Account Details" to make updates.

We process orders quickly, but if you contact us within 1 hour of placing your order, we'll do our best to help.

Please email us immediately at [email protected]. If your order hasn't shipped yet, we may be able to update the address.

Check your spam or promotions folder. If it's not there, contact us with your name and the email you used at checkout.

Once your order ships, you'll receive a tracking link by email. You can use it anytime to check the status.

Click the tracking link sent to your email. If you haven't received it, reach out to us and we'll resend it.

Sometimes carriers experience delays. If there's been no movement for 5+ business days, contact us and we'll investigate.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure. Learn more about our store's safe checkout experience (powered by Shopify) here.

For more insight, you may also want to read Shopify's Terms of Service or Privacy Statement.

We accept payments from major credit card companies like Visa, Mastercard, and American Express. We also support Apple Pay, Google Pay and Shop Pay at checkout.

Yes — you can enter your code at checkout. Only one discount can be used per order.

Orders are processed within 1–2 business days. You'll receive a confirmation and tracking link once shipped. Domestic UK shipping can take up to 5 business days. International shipping could take up to 14 business days.

Shipping rates can vary depending on your region and are calculated at checkout. See our full Shipping Policy for details.

Yes — UK orders over £60 qualify for free standard shipping. Check your cart to see the current free-shipping threshold.

Yes — we ship our products worldwide. Note that free shipping is not applicable for international orders; rates may vary by region and are shown at checkout.

A full list of all of our shipping areas can be found on the shipping page. If your country isn't listed, email us — we may be able to work out the details.

If your order hasn't been shipped yet, contact us immediately and we'll do our best to update it.

All our products are subject to quality control. Our warranty provides a guarantee against manufacturer defects — covering any manufacturing, design, or material defect. Please notify us within a reasonable time period after discovery so we can help.

An extended warranty can be added to your products for an additional cost. Please get in touch for more information.

The cost varies depending on the type of product and length of extension. Please get in touch for a quote.

Yes — we offer full and partial refunds. See our Refund policy for full details.

A refund request can be submitted within a month after the purchase is made.

If the product and packaging are unopened and undamaged, you're eligible for a full refund. If the packaging has been opened and the product has been used, you may be eligible for a partial refund (typically up to 50%).

When an order does not include free shipping, all shipping costs (including the return shipping) are handled by the customer.

When an order includes free shipping, only the cost of the return shipping is handled by the customer.

You can email us at [email protected] — we aim to respond within 1–2 business days.

Currently, we provide support via email to ensure we track and resolve every request with care. For urgent enquiries, our salon line is 0330 135 9494.

We'd love to hear from you. Please email [email protected] with your business details.