No — you can check out as a guest. But creating an account lets you track orders and manage subscriptions easily.

Click “Forgot password?” on the login page and follow the instructions to reset it.

Log into your account and go to “Account Details” to make updates.

We process orders quickly, but if you contact us within 1 hour of placing your order, we’ll do our best to help.

Please email us immediately at [email protected]. If your order hasn’t shipped yet, we may be able to update the address.

Check your spam or promotions folder. If it’s not there, contact us with your name and the email you used at checkout.

Once your order ships, you’ll receive a tracking link by email. You can use it anytime to check the status.

Click the tracking link sent to your email. If you haven’t received it, reach out to us and we’ll resend it.

Sometimes carriers experience delays. If there’s been no movement for 5+ business days, contact us and we’ll investigate.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.

Learn more about our store's safe checkout experience (powered by Shopify) here.

For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.

We accept payments from major credit card companies like Visa, Mastercard, and American Express.

Yes — you can enter your code at checkout. Only one discount can be used per order.

Orders are processed within 1–2 business days. You’ll receive a confirmation and tracking link once shipped. Domestic shipping can take up to 5 business days.

Foreign shipping could take up to 14 business days.

Due to global supply chain challenges, shipping times could be longer than usual.

Shipping rates can vary depending on your region and are calculated at checkout.

Here are the full details of our Shipping Policy.

Yes, we offer free shipping for large domestic orders. Check the cart to see the current deal on free shipping. UK orders over £60 qualify for free standard shipping.

Yes, we ship our products all over the globe.

Please note that free shipping is not applicable for international orders and that shipping rates could vary depending on your region.

A full list of all of our shipping areas can be found here.

If your country or region is not mentioned, please feel free to reach out to see if we can work out the details.

If your order hasn’t been shipped yet, contact us immediately and we’ll do our best to update it.

All our products are subject to quality control.

Our warranty provides a guarantee against manufacturer defects.

The guarantee covers any manufacturing, design, or material defect. Please notify us within 2 months of noticing any defects.

It does not cover blows, improper use, or other issues that are not attributable to a manufacturer defects.

An extended warranty can be added to your products for an additional cost.

Please get in touch for more information about extended warranties.

The extended warranty could come at a different cost depending on the type of product and extended period.

Please get in touch for more information.

Yes, we offer full and partial refunds.

Please enquire for more information about our Refund policy.

A refund request can be submitted within a month after the purchase is made.

In the case when the product and packaging are unopened and undamaged, you are eligiblefor a full refund.

In the case when the packaging has been opened and the product has been used, you are eligiblefor a partial refund.

In the case when a product has been damaged, and the damage is not covered by your warranty, you are not eligiblefor a refund.

Please check our Terms of Service to see if you're eligible for a refund.

When an order does not include free shipping, all shipping costs (including the return shipping) are handled by the customer.

When an order includes free shipping, only the cost of the return shipping is handled by the customer.

You can email us at [email protected] — we aim to respond within 1–2 business days.

Currently, we provide support via email to ensure we track and resolve every request with care.

We’d love to hear from you. Please email [email protected] with your business details.